Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?

ISSN Print: 1940-9893
ISSN Online: 1940-9907
www.scirp.net/journal/jssm
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Citations

"Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers?"
written by Mabel Birungi Komunda, Aihie Osarenkhoe,
published by Journal of Service Science and Management, Vol.16 No.6, 2023

has been cited by the following article(s):

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[1]	The Impact of Customers’ Perceived Justice, Trust, and Satisfaction with Service Recovery on Restaurant Revisit Intention Journal of Quality Assurance in Hospitality & Tourism, 2025 DOI:10.1080/1528008X.2025.2554066