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  DOI: 10.4236/jssm.2011.41010  9,725 Downloads   17,036 Views   Citations
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  Journal of Service Science and Management Vol.3 No.4,  December 28, 2010
  DOI: 10.4236/jssm.2010.34058  6,811 Downloads   11,557 Views   Citations
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  Journal of Service Science and Management Vol.3 No.4,  December 28, 2010
  DOI: 10.4236/jssm.2010.34056  8,483 Downloads   13,376 Views   Citations
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