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  DOI: 10.4236/jssm.2011.42021  9,342 Downloads   18,296 Views   Citations
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  Journal of Service Science and Management Vol.4 No.2,  June 16, 2011
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  Journal of Service Science and Management Vol.4 No.2,  June 16, 2011
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  DOI: 10.4236/jssm.2011.42014  9,726 Downloads   16,689 Views   Citations
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  DOI: 10.4236/jssm.2011.41007  11,434 Downloads   21,010 Views   Citations
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  Journal of Service Science and Management Vol.4 No.1,  March 8, 2011
  DOI: 10.4236/jssm.2011.41012  7,520 Downloads   12,419 Views   Citations
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