• Qualifying and Quantifying IT Services Added Values in Outsourcing Assignments—Service Value Agreement ()
  Merat Ziyarazavi, Christer Magnusson, Torbjorn Tergesten
  Journal of Service Science and Management Vol.5 No.4,  December 26, 2012
  DOI: 10.4236/jssm.2012.54038  4,372 Downloads   7,848 Views   Citations
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• When Reaching Our Potential Predicts Low Values: A Longitudinal Study about Performance and Organizational Values at Call Centres ()
  Danilo Garcia, Trevor Archer
  Journal of Service Science and Management Vol.5 No.4,  December 26, 2012
  DOI: 10.4236/jssm.2012.54037  5,208 Downloads   7,986 Views   Citations
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• The Construction of the Non-Material Incentive Model for the Firm Operator’s Compensation Contract in China ()
  Biao Luo, Shan-Shan Zheng, Hong-Mei Ji, Chao Gong
  Journal of Service Science and Management Vol.5 No.3,  September 19, 2012
  DOI: 10.4236/jssm.2012.53035  5,091 Downloads   8,125 Views   Citations
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• Empirical Study on the Impact of Domestic Economic Cycle on Sichuan’s Tourism ()
  Junrong Liu, Qin Yan
  Journal of Service Science and Management Vol.5 No.3,  September 19, 2012
  DOI: 10.4236/jssm.2012.53034  5,610 Downloads   8,528 Views   Citations
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• On an M/G/1 Queueing Model with k-Phase Optional Services and Bernoulli Feedback ()
  Sayeedeh Abdollahi, Mohammad Reza Salehi Rad
  Journal of Service Science and Management Vol.5 No.3,  September 19, 2012
  DOI: 10.4236/jssm.2012.53033  5,147 Downloads   9,117 Views   Citations
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• Functional Analysis of Small Towns Economic Role in Rural Development, Case Study: Zahedshahr, Iran ()
  Issa Ebrahimzadeh, Najmeh Tayyebi, Yousef Shafei
  Journal of Service Science and Management Vol.5 No.3,  September 19, 2012
  DOI: 10.4236/jssm.2012.53032  8,294 Downloads   13,354 Views   Citations
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• Food Supply Chain Safety Risk Prevention and Control: Based on the Behavioral Perspective ()
  Yong-Sheng Liu, Rong Yu, Xiang-Xiang Lin
  Journal of Service Science and Management Vol.5 No.3,  September 19, 2012
  DOI: 10.4236/jssm.2012.53031  6,288 Downloads   10,153 Views   Citations
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