• The Effect of Crisis Processing Capacity on Brand Crisis Reparability ()
  Yi Xiao, Qing Li, Haiying Wei
  Journal of Service Science and Management Vol.7 No.5,  October 23, 2014
  DOI: 10.4236/jssm.2014.75031  3,288 Downloads   4,648 Views   Citations
  This article belongs to the Special Issue on

• A Research on Mechanisms and Countermeasures of the Food Safety Incidents Occurring on Food Supply Chain ()
  Yongsheng Liu, Qingnan Zhang, Qingqing Li
  Journal of Service Science and Management Vol.7 No.4,  August 29, 2014
  DOI: 10.4236/jssm.2014.74030  4,424 Downloads   6,443 Views   Citations
  This article belongs to the Special Issue on

• A Decision Problem of Hotels on Setting Online-Exclusive-Rooms in E-Commerce Age ()
  Liang Xu, Xiaoyan Xu
  Journal of Service Science and Management Vol.7 No.4,  August 27, 2014
  DOI: 10.4236/jssm.2014.74029  4,913 Downloads   6,463 Views   Citations
  This article belongs to the Special Issue on

• Quality Enhancement of Corporate Management Systems: An Overview of Best Management Practices ()
  Giron Kamonja, Yan Liang, Muhammad Tayyab Sohail, Shahzad Ahmad Khan
  Journal of Service Science and Management Vol.7 No.4,  August 26, 2014
  DOI: 10.4236/jssm.2014.74027  6,339 Downloads   9,135 Views   Citations
  This article belongs to the Special Issue on

• Implementation of Lean Service with Value Stream Mapping at Directorate Airworthiness and Aircraft Operation, Ministry of Transportation Republic of Indonesia ()
  Zulfa Fitri Ikatrinasari, Erlana Ichsan Haryanto
  Journal of Service Science and Management Vol.7 No.4,  August 26, 2014
  DOI: 10.4236/jssm.2014.74026  9,128 Downloads   13,887 Views   Citations
  This article belongs to the Special Issue on

• Data Envelopment Analysis of Corporate Failure for Non-Manufacturing Firms Using a Slacks-Based Measure ()
  Joseph C. Paradi, D’Andre Wilson, Xiaopeng Yang
  Journal of Service Science and Management Vol.7 No.4,  August 26, 2014
  DOI: 10.4236/jssm.2014.74025  5,472 Downloads   8,212 Views   Citations
  This article belongs to the Special Issue on

• Exploring the Impact of Switching Costs on Customer Retention in the Technology Standard Competition Market ()
  Yong Zhang, Xi Chen, Yuhong Zhao, Qiong Yao
  Journal of Service Science and Management Vol.7 No.4,  August 13, 2014
  DOI: 10.4236/jssm.2014.74024  4,965 Downloads   7,748 Views   Citations
  This article belongs to the Special Issue on