• How to Gamify Online Business: A Case Study Based on “SMART” Model ()
  Hui Xu
  Journal of Service Science and Management Vol.13 No.3,  June 10, 2020
  DOI: 10.4236/jssm.2020.133034  1,332 Downloads   5,544 Views   Citations
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• The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization ()
  Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei
  Journal of Service Science and Management Vol.13 No.3,  June 10, 2020
  DOI: 10.4236/jssm.2020.133033  980 Downloads   4,186 Views   Citations
  This article belongs to the Special Issue on

• Re-Examination of Servicescape Model: Food Expectation and Patronage to Macau’s Restaurant from Chinese Visitors’ Perspectives ()
  Grace Suk Ha Chan, Junya Li
  Journal of Service Science and Management Vol.13 No.3,  May 22, 2020
  DOI: 10.4236/jssm.2020.133032  2,358 Downloads   8,104 Views   Citations
  This article belongs to the Special Issue on

• A New Cognitive Framework for Understanding Social Commerce: A Service Ecosystem Perspective ()
  Yingliang Wu, Xu Chen
  Journal of Service Science and Management Vol.13 No.3,  May 22, 2020
  DOI: 10.4236/jssm.2020.133031  927 Downloads   3,310 Views   Citations
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• Disruption Innovation and Theory ()
  Oroszi Terry
  Journal of Service Science and Management Vol.13 No.3,  May 18, 2020
  DOI: 10.4236/jssm.2020.133030  4,319 Downloads   10,111 Views   Citations
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• Bank Telemarketing Forecasting Model Based on t-SNE-SVM ()
  Jianguo Che, Sai Zhao, Yongfan Li, Kai Li
  Journal of Service Science and Management Vol.13 No.3,  May 18, 2020
  DOI: 10.4236/jssm.2020.133029  1,019 Downloads   4,251 Views   Citations
  This article belongs to the Special Issue on

• A Study on Exhibition Evaluation System from the Perspective of Exhibitor ()
  Simin Huang, Yingtao Yang, Yanan Zhou, Peng Ju
  Journal of Service Science and Management Vol.13 No.2,  April 29, 2020
  DOI: 10.4236/jssm.2020.132028  1,405 Downloads   3,341 Views   Citations
  This article belongs to the Special Issue on