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  Hongbin Deng
  Journal of Service Science and Management Vol.14 No.1,  February 8, 2021
  DOI: 10.4236/jssm.2021.141003  784 Downloads   2,487 Views   Citations
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• The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery ()
  Lishan Su, Sekar Raju, Russell N. Laczniak
  Journal of Service Science and Management Vol.14 No.1,  February 3, 2021
  DOI: 10.4236/jssm.2021.141002  999 Downloads   3,930 Views   Citations
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• The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19 ()
  Mounir El Khatib, Hamda Al Falasi, Maryam Al Moosawi, Sara Bin Shafi
  Journal of Service Science and Management Vol.14 No.1,  January 21, 2021
  DOI: 10.4236/jssm.2021.141001  850 Downloads   2,133 Views   Citations
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• Exploring the Relationships of Experiential Value, Destination Image and Destination Loyalty: A Case of Macau Food Festival ()
  Yitong Deng, Ying Tang
  Journal of Service Science and Management Vol.13 No.6,  December 31, 2020
  DOI: 10.4236/jssm.2020.136052  2,185 Downloads   5,960 Views   Citations
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• Study on the Risk Identification Model and Countermeasures of Cruise under Epidemic Situation ()
  Shengjun Gan, Jie Xu
  Journal of Service Science and Management Vol.13 No.6,  December 30, 2020
  DOI: 10.4236/jssm.2020.136051  594 Downloads   1,919 Views   Citations
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• Characterizing the Relationship between Education and Poverty: Mediating Role of China Pakistan-Economic Corridor (CPEC) ()
  Waseem Ullah, Hailiang Zhang, Xu Ni, Asad Hussain, Tamoor Malik, Tamoor Azam
  Journal of Service Science and Management Vol.13 No.6,  November 26, 2020
  DOI: 10.4236/jssm.2020.136050  1,106 Downloads   2,818 Views   Citations
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• Regional Market Characteristics and Integrating Mechanism of Environmental Pollution Third-Party Governance Service in China ()
  Liping Cao, Fengqi Zhou
  Journal of Service Science and Management Vol.13 No.6,  November 19, 2020
  DOI: 10.4236/jssm.2020.136049  631 Downloads   2,072 Views   Citations
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