• The Logistics of Online Clothing Returns in Sweden and How to Reduce its Environmental Impact ()
  Sharon Cullinane, Kevin Cullinane
  Journal of Service Science and Management Vol.14 No.1,  February 20, 2021
  DOI: 10.4236/jssm.2021.141006  3,827 Downloads   8,010 Views   Citations
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• The Temporal Dimension of Shopping Behavior ()
  Jacob Hornik
  Journal of Service Science and Management Vol.14 No.1,  February 19, 2021
  DOI: 10.4236/jssm.2021.141005  746 Downloads   3,760 Views   Citations
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• Research Status of Job Satisfaction of Medical Staff and its Influencing Factors ()
  Zhixiang Chen, Baiyi Wang, Yu Lin, Changwang Luo, Fei Li, Shengshi Lu, Juncheng Guo
  Journal of Service Science and Management Vol.14 No.1,  February 19, 2021
  DOI: 10.4236/jssm.2021.141004  1,060 Downloads   3,592 Views   Citations
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• Does Trading Activity of China’s A-Share Improve after the Inclusion of China’s A-Share in the MSCI Index? ()
  Hongbin Deng
  Journal of Service Science and Management Vol.14 No.1,  February 8, 2021
  DOI: 10.4236/jssm.2021.141003  772 Downloads   2,343 Views   Citations
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• The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery ()
  Lishan Su, Sekar Raju, Russell N. Laczniak
  Journal of Service Science and Management Vol.14 No.1,  February 3, 2021
  DOI: 10.4236/jssm.2021.141002  973 Downloads   3,785 Views   Citations
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• The Role of Robotics in Mitigating Unknown-Unknown Risks: Case of COVID-19 ()
  Mounir El Khatib, Hamda Al Falasi, Maryam Al Moosawi, Sara Bin Shafi
  Journal of Service Science and Management Vol.14 No.1,  January 21, 2021
  DOI: 10.4236/jssm.2021.141001  846 Downloads   2,103 Views   Citations
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• Exploring the Relationships of Experiential Value, Destination Image and Destination Loyalty: A Case of Macau Food Festival ()
  Yitong Deng, Ying Tang
  Journal of Service Science and Management Vol.13 No.6,  December 31, 2020
  DOI: 10.4236/jssm.2020.136052  2,167 Downloads   5,755 Views   Citations
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