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Journal of Service Science and Management
Submission
Journal of Service Science and Management
ISSN Print:
1940-9893
ISSN Online:
1940-9907
www.scirp.net/journal/jssm
E-mail:
[email protected]
Google-based Impact Factor:
1.94
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Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception
()
Hao Meng
,
Qun Xiao
,
Xueqian Dong
,
Xiaohui Lei
Journal of Service Science and Management
Vol.17 No.2
, April 28, 2024
DOI:
10.4236/jssm.2024.172007
460
Downloads
2,064
Views
Citations
This article belongs to the Special Issue on
Exploring the Circular Solutions for Plastic Reduction: Case Studies of New Transition Journey
()
Nai-Hui Yeh
,
Chia-Han Yang
Journal of Service Science and Management
Vol.17 No.2
, April 25, 2024
DOI:
10.4236/jssm.2024.172006
178
Downloads
1,259
Views
Citations
This article belongs to the Special Issue on
Generative Artificial Intelligence in Health System Management: Transformative Insights
()
Enver Malsia
,
Afrim Loku
Journal of Service Science and Management
Vol.17 No.2
, April 7, 2024
DOI:
10.4236/jssm.2024.172005
519
Downloads
2,378
Views
Citations
This article belongs to the Special Issue on
Exploring the Persuasive Influence of Physical Attractiveness Premium in the Recruiting Process: A Study Using the Elaboration Likelihood Model
()
Weining Liu
Journal of Service Science and Management
Vol.17 No.1
, February 29, 2024
DOI:
10.4236/jssm.2024.171004
387
Downloads
1,993
Views
Citations
This article belongs to the Special Issue on
Dynamic Analysis of Influencing Factors and Forecast of Development Trend of “Disappearance of Rural Primary Schools”
()
Bin Yan
Journal of Service Science and Management
Vol.17 No.1
, February 27, 2024
DOI:
10.4236/jssm.2024.171003
264
Downloads
962
Views
Citations
This article belongs to the Special Issue on
Improving Service Quality in the Fast-Food Service Industry
()
Bankole Kumolu-Johnson
Journal of Service Science and Management
Vol.17 No.1
, February 19, 2024
DOI:
10.4236/jssm.2024.171002
2,249
Downloads
25,060
Views
Citations
This article belongs to the Special Issue on
Performance of Administrative Reforms: Can the Organizational Development Approach Reconcile Utopia and Dystopia?
()
Léon Bertrand Ngouo
Journal of Service Science and Management
Vol.17 No.1
, January 31, 2024
DOI:
10.4236/jssm.2024.171001
432
Downloads
2,129
Views
Citations
This article belongs to the Special Issue on
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