Special Issue on Smart Service Innovation and Management
Smart Service Innovation and Management is an interdisciplinary field
exploring the development, delivery, and management of innovative services
through digital technologies and intelligent systems. It encompasses service
design, artificial intelligence, digital transformation, customer experience,
service automation, business model innovation and data-driven decision-making.
The field integrates technology, management, and organizational strategies to
improve service quality, operational efficiency, customer satisfaction and
competitiveness across industries while supporting sustainable and intelligent
service development.
In this special issue, we intend to invite front-line researchers
and authors to submit original research and review articles on Smart Service Innovation and Management. Potential topics include, but are not limited
to:
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Smart Service Design and Development
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Artificial Intelligence in Service Management
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Digital Transformation and Service Innovation
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Smart Service Systems and Platforms
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Customer Experience and Service Personalization
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Service Automation and Intelligent Process
Management
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Data-Driven Service Management
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Service Marketing and Customer Engagement
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Service Quality and Performance Management
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Smart Tourism and Hospitality Management
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Financial Technology and Smart Financial Services
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E-Commerce and Intelligent Retail Services
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Internet of Things and Connected Services
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Service Innovation and Business Model Development
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Human–Technology Interaction in Services
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Smart Supply Chains and Logistics Services
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Service Innovation and Organizational Change
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Smart Services Security, Privacy and Trust
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Smart Service Sustainability and Governance
Authors should read over the journal’s For Authors carefully before submission. Prospective authors should submit an electronic
copy of their complete manuscript through the journal’s Paper Submission System.
Please
kindly notice that the “Special Issue” under your manuscript title is
supposed to be specified and the research field “Special Issue – Smart
Service Innovation and Management” should be chosen during your
submission.
According to the
following timetable:
|
Submission Deadline
|
January 27th, 2027
|
|
Publication Date
|
March 2027
|
For
publishing inquiries, please feel free to contact the Editorial Assistant at [email protected]
JSSM
Editorial Office