Special Issue on Service Innovation and
Management
Service Innovation and Management is an interdisciplinary field that
explores the development, delivery, and management of innovative services in
changing markets. It covers service design, customer experience, digital
transformation, business model innovation, service quality, technology-enabled
services and organizational strategies. The field applies managerial,
technological and data-driven approaches to improve service efficiency, customer
value, competitiveness and sustainability across industries, while addressing
emerging opportunities and challenges in the evolving service economy.
In this special issue, we intend to invite front-line
researchers and authors to submit original research and review articles on Service Innovation and Management. Potential topics include, but are not limited
to:
-
Service Design and Development
-
Service Innovation and Business Model Innovation
-
Innovation in Financial Services
-
Marketing of Innovation
-
Globalization
and Internationalization of Services
-
Customer Experience and Relationship Management
-
Behavioral Economics and Service Innovation
-
Service Quality and Performance Management
-
Technology-Enabled Services and AI Applications
-
Digital Service Innovation and Transformation
-
Human-Centric Design and AI-Augmented
Services
-
Service Marketing and Consumer Behavior
-
Service Operations and Process Management
-
Public Service Innovation and Collaborative
Governance
-
Knowledge-Intensive
Business Services
-
Creative Industries and Service Innovations
-
Service Innovation in Specific Vertical Sectors
-
Sustainable and Green Service Innovation
-
Service Strategy, Entrepreneurship and
Organizational Innovation
-
Servitization, Product-Service Systems and
Outcome-Based Business Models
-
Platform Economy & Service Ecosystems
-
Smart Services and IoT
-
Human Capital and Innovation in Services
-
Service-Dominant Logic, Resource Integration and
Value Co-Creation
Authors should read over the journal’s For Authors carefully before submission. Prospective authors should submit an electronic
copy of their complete manuscript through the journal’s Paper Submission System.
Please
kindly notice that the “Special Issue” under your manuscript title is
supposed to be specified and the research field “Special Issue – Service
Innovation and Management” should be chosen during your submission.
According to the
following timetable:
|
Submission Deadline
|
November 27th, 2026
|
|
Publication Date
|
January 2027
|
For publishing inquiries, please feel free to contact the Editorial Assistant
at [email protected]
JSSM
Editorial Office