Customer Satisfaction - Articles - Scientific Research Publishing

The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8, July 26, 2016

DOI: 10.4236/me.2016.78087 3,801 Downloads 8,306 Views Citations
An Exploratory Study on the Electronic Word of Mouth Communication in Promoting Brands in the Online Platforms (Articles)

B. N. Malar Selvi, J. Edwin Thomson

Intelligent Information Management Vol.8 No.5, September 30, 2016

DOI: 10.4236/iim.2016.85010 3,735 Downloads 13,096 Views Citations
Measuring Customer Feedback, Response and Satisfaction (Articles)

Rebecca Milner, Adrian Furnham

Psychology Vol.8 No.3, February 14, 2017

DOI: 10.4236/psych.2017.83021 4,798 Downloads 20,574 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,122 Downloads 11,170 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Study on the Strategy of Customer Participation in Service Innovation in Virtual Community (Articles)

Shi Zeng

American Journal of Industrial and Business Management Vol.8 No.6, June 14, 2018

DOI: 10.4236/ajibm.2018.86099 1,008 Downloads 3,313 Views Citations
Customer Concentration and Corporate Violations (Articles)

Feng Qian

American Journal of Industrial and Business Management Vol.8 No.11, November 19, 2018

DOI: 10.4236/ajibm.2018.811144 1,237 Downloads 2,902 Views Citations
A Data Mining Based Approach to Customer Behaviour in an Electronic Settings (Articles)

A. Tope-Oke, C. A. Afolalu, O. Omofade

Journal of Computer and Communications Vol.7 No.5, May 31, 2019

DOI: 10.4236/jcc.2019.75004 1,184 Downloads 5,746 Views Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6, June 10, 2020

DOI: 10.4236/ajibm.2020.106074 683 Downloads 2,135 Views Citations
An Optimal Control Approach to Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren

iBusiness Vol.12 No.4, December 23, 2020

DOI: 10.4236/ib.2020.124011 699 Downloads 1,997 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4, April 30, 2021

DOI: 10.4236/oalib.1107288 1,064 Downloads 23,045 Views Citations
The Impact of Value Perception on Luxury Brand Consumption (Articles)

Marwa Elgebali, Rawia Zaazou

Open Journal of Business and Management Vol.11 No.5, September 18, 2023

DOI: 10.4236/ojbm.2023.115126 923 Downloads 7,453 Views Citations
Aviation Safety and Data Mining in Marketing Dimension (Articles)

Sevgi Adigüzel, Murat Başal, Emel Saraç

Advances in Aerospace Science and Technology Vol.9 No.3, September 23, 2024

DOI: 10.4236/aast.2024.93009 169 Downloads 1,132 Views Citations
The Influence of Waiting Staff on Customer Retention in Two-Star Hotels in Takoradi Metropolis (Articles)

Adelaide Spio-Kwofie, Hannah Opoku, Janet Deh

American Journal of Industrial and Business Management Vol.15 No.8, August 19, 2025

DOI: 10.4236/ajibm.2025.158054 68 Downloads 444 Views Citations
Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 106 Downloads 769 Views Citations
Why Some Businesses Succeed While Others Fail? And What Can We Learn from That? (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.13 No.5, May 18, 2026

DOI: 10.4236/oalib.1115168 10 Downloads 88 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1, March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,977 Downloads 14,600 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,186 Downloads 41,854 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1, January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,569 Downloads 7,604 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,302 Downloads 5,442 Views Citations
Effect of Customer Citizenship Behavior on Elderly Customer Purchase Intention Based on Value Co-Creation Theory (Articles)

Yan Huang, Feiyan Liu

Open Journal of Business and Management Vol.7 No.2, April 4, 2019

DOI: 10.4236/ojbm.2019.72044 1,223 Downloads 3,264 Views Citations

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