In-Service Training - Articles - Scientific Research Publishing

Customer Care Management Model for Service Industry (Articles)

Muthuswamy Shanmugaraja, Muthusamy Nataraj, Nallasamy Gunasekaran

iBusiness Vol.2 No.2, June 12, 2010

DOI: 10.4236/ib.2010.22018 10,912 Downloads 20,786 Views Citations
An Empirical Analysis on Industrial Organization Structure of Chinese Software Service Outsourcing (Articles)

Jiawen Shen, Heng Li

Journal of Service Science and Management Vol.3 No.2, June 29, 2010

DOI: 10.4236/jssm.2010.32027 7,707 Downloads 12,922 Views Citations
IT Project Environment Factors Affecting Requirements Analysis in Service Provisioning for the Greek Banking Sector (Articles)

Krikor Maroukian

Journal of Software Engineering and Applications Vol.3 No.9, September 30, 2010

DOI: 10.4236/jsea.2010.39100 5,444 Downloads 11,065 Views Citations
Intercity Bus Scheduling for the Saudi Public Transport Company to Maximize Profit and Yield Additional Revenue (Articles)

Mohamad K. Hasan, Ahmad A. Al Hammad

Journal of Service Science and Management Vol.3 No.3, October 8, 2010

DOI: 10.4236/jssm.2010.33044 19,175 Downloads 45,949 Views Citations
Service Networks Topological Design (Articles)

Boris S. Verkhovsky

International Journal of Communications, Network and System Sciences Vol.3 No.11, November 23, 2010

DOI: 10.4236/ijcns.2011.311115 5,064 Downloads 9,333 Views Citations
A Method for Service-Oriented Personalized Requirements Analysis (Articles)

Huafeng Chen, Keqing He

Journal of Software Engineering and Applications Vol.4 No.1, January 27, 2011

DOI: 10.4236/jsea.2011.41007 6,082 Downloads 11,071 Views Citations
Stationary Characteristics of the Single-Server Queue System with Losses and Immediate Service Quality Control (Articles)

Aleksey I. Peschansky

Applied Mathematics Vol.2 No.4, March 31, 2011

DOI: 10.4236/am.2011.24049 5,360 Downloads 9,548 Views Citations
Integrating RFIDs and Smart Objects into a UnifiedInternet of Things Architecture (Articles)

Evangelos A. Kosmatos, Nikolaos D. Tselikas, Anthony C. Boucouvalas

Advances in Internet of Things Vol.1 No.1, April 21, 2011

DOI: 10.4236/ait.2011.11002 13,949 Downloads 36,877 Views Citations
Assessing Internal Software Quality Attributes of the Object-Oriented and Service-Oriented Software Development Paradigms: A Comparative Study (Articles)

Yaser I. Mansour, Suleiman H. Mustafa

Journal of Software Engineering and Applications Vol.4 No.4, April 29, 2011

DOI: 10.4236/jsea.2011.44027 6,723 Downloads 13,438 Views Citations
The Sensitivity of Model Results to Specification of Network-Based Level of Service Attributes: An Application of a Mixed Logit Model to Trave Mode Choice (Articles)

Bharat P. Bhatta

Journal of Transportation Technologies Vol.1 No.3, August 2, 2011

DOI: 10.4236/jtts.2011.13006 5,155 Downloads 10,378 Views Citations
Tariffication Strategies and Charging Effectivity (Articles)

Gustav Cepciansky, Ladislav Schwartz

iBusiness Vol.3 No.3, September 29, 2011

DOI: 10.4236/ib.2011.33041 4,298 Downloads 7,092 Views Citations
The impact of a computerized care records service (CRS) on doctors’ work patterns in urological outpatient clinics (Articles)

Stefanos Kachrilas, Christian Bach, Pryia Kumar, Faruqz Zaman, Nicola Dickens, Junaid Masood, Noor Buchholz

Health Vol.3 No.11, November 21, 2011

DOI: 10.4236/health.2011.311118 4,213 Downloads 7,485 Views Citations
An Economic Evaluation of New Optional Calling Plans in Telephone Service (Articles)

Sung Ho Seol, Moon-Soo Kim

Modern Economy Vol.2 No.5, November 25, 2011

DOI: 10.4236/me.2011.25101 4,504 Downloads 7,370 Views Citations
Understanding Good Coping: A Submarine Crew Coping with Extreme Environmental Conditions (Articles)

Shaul Kimhi

Psychology Vol.2 No.9, December 2, 2011

DOI: 10.4236/psych.2011.29145 6,505 Downloads 12,158 Views Citations
Enabling Innovation in Complex Welfare Service Systems (Articles)

Harri Jalonen, Pekka Juntunen

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44046 5,626 Downloads 10,849 Views Citations
A Generic Service Architecture for Secure Ubiquitous Computing Systems (Articles)

Shudong Chen, Johan Lukkien, Richard Verhoeven

International Journal of Communications, Network and System Sciences Vol.5 No.1, December 31, 2011

DOI: 10.4236/ijcns.2012.51007 4,798 Downloads 8,854 Views Citations
Risk Management of IT Service Management Project Implementation with Killer Assumptions (Articles)

Jiangping Wan, Lianyu Liang

Technology and Investment Vol.3 No.1, February 24, 2012

DOI: 10.4236/ti.2012.31007 7,562 Downloads 14,159 Views Citations
Incumbents and Challengers: Conflicting Institutional Logics in SaaS ERP Business Models (Articles)

Johan Magnusson, Håkan Enquist, Gustaf Juell-Skielse, Elin Uppström

Journal of Service Science and Management Vol.5 No.1, March 28, 2012

DOI: 10.4236/jssm.2012.51009 5,511 Downloads 9,781 Views Citations
Privacy Protection Framework with Defined Policies for Service-Oriented Architecture (Articles)

David S. Allison, Miriam A. M. Capretz, Hany F. EL Yamany, Shuying Wang

Journal of Software Engineering and Applications Vol.5 No.3, March 29, 2012

DOI: 10.4236/jsea.2012.53026 7,066 Downloads 10,842 Views Citations
Experimental Evaluation of Cisco ASA-5510 Intrusion Prevention System against Denial of Service Attacks (Articles)

Sanjeev Kumar, Raja Sekhar Reddy Gade

Journal of Information Security Vol.3 No.2, April 26, 2012

DOI: 10.4236/jis.2012.32015 8,885 Downloads 15,248 Views Citations

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