Customer Value - Articles - Scientific Research Publishing

Service Quality of Mobile Banking Services in ICICI Bank Limited (Articles)

R. Ayswarya, D. Sarala, P. Muralidharan, M. Ilankadhir

Journal of Service Science and Management Vol.12 No.5, August 19, 2019

DOI: 10.4236/jssm.2019.125045 2,399 Downloads 6,422 Views Citations
The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6, June 10, 2020

DOI: 10.4236/ajibm.2020.106074 683 Downloads 2,135 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4, April 30, 2021

DOI: 10.4236/oalib.1107288 1,064 Downloads 23,045 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8, August 2, 2022

DOI: 10.4236/oalib.1108874 362 Downloads 2,736 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2, March 17, 2023

DOI: 10.4236/ojbm.2023.112030 570 Downloads 2,594 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7, July 14, 2023

DOI: 10.4236/me.2023.147048 225 Downloads 1,229 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1, January 18, 2024

DOI: 10.4236/ojbm.2024.121012 244 Downloads 1,095 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Aviation Safety and Data Mining in Marketing Dimension (Articles)

Sevgi Adigüzel, Murat Başal, Emel Saraç

Advances in Aerospace Science and Technology Vol.9 No.3, September 23, 2024

DOI: 10.4236/aast.2024.93009 169 Downloads 1,133 Views Citations
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11, November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 142 Downloads 838 Views Citations
The Influence of Waiting Staff on Customer Retention in Two-Star Hotels in Takoradi Metropolis (Articles)

Adelaide Spio-Kwofie, Hannah Opoku, Janet Deh

American Journal of Industrial and Business Management Vol.15 No.8, August 19, 2025

DOI: 10.4236/ajibm.2025.158054 68 Downloads 444 Views Citations
Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 106 Downloads 769 Views Citations
Why Some Businesses Succeed While Others Fail? And What Can We Learn from That? (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.13 No.5, May 18, 2026

DOI: 10.4236/oalib.1115168 10 Downloads 88 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1, March 26, 2010

DOI: 10.4236/jssm.2010.31001 7,977 Downloads 14,601 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,186 Downloads 41,856 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3, September 13, 2016

DOI: 10.4236/ib.2016.83006 4,526 Downloads 14,535 Views Citations
Improve Communication Quality by Understanding Customer Switching Behavior in China’s Telecom Sector (Articles)

Salman Awan, Yanxia Cheng

iBusiness Vol.8 No.4, November 14, 2016

DOI: 10.4236/ib.2016.84008 2,302 Downloads 5,442 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,590 Downloads 13,483 Views Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review (Articles)

Christine Mayende, Fredrick Mzee Awuor, Ben Namande

Technology and Investment Vol.12 No.4, November 12, 2021

DOI: 10.4236/ti.2021.124013 692 Downloads 3,722 Views Citations
The Extent of the Impact of Social Responsibility Practices on Customer’s Loyalty: Evidence from Jordanian Telecommunication Companies (Articles)

Noor Ahmad Mahmood Alkhudierat

Open Access Library Journal Vol.8 No.12, December 16, 2021

DOI: 10.4236/oalib.1108170 206 Downloads 1,346 Views Citations
A Review of Corporate Social Responsibility and Its Relationship with Customer Satisfaction and Corporate Image (Articles)

Bruce Emmanuel, Owusu-Ansah Priscilla

Open Journal of Business and Management Vol.10 No.2, March 9, 2022

DOI: 10.4236/ojbm.2022.102040 2,477 Downloads 16,256 Views Citations

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