Customer Loyalty; Service Quality; Relationship Quality; Commitment; Mental Image - Articles

E-Governance for Improved Public Service Delivery in Fiji (Articles)

Rafia NAZ

Journal of Service Science and Management Vol.2 No.3, September 10, 2009

DOI: 10.4236/jssm.2009.23023 10,583 Downloads 22,236 Views Citations
Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria (Articles)

C. J. Akunne, P. O. Adeniji

Food and Nutrition Sciences Vol.12 No.6, June 29, 2021

DOI: 10.4236/fns.2021.126045 660 Downloads 4,494 Views Citations
A Practical Model to Measure E-Service Quality and E-Customer Satisfaction of Crypto Wallets (Articles)

Pegah Nikzat, Saeid Hosseinzade

Open Journal of Business and Management Vol.13 No.3, May 14, 2025

DOI: 10.4236/ojbm.2025.133085 136 Downloads 686 Views Citations
A Personalized Cloud Services Recommendation Based on Cooperative Relationship between Services (Articles)

Chengwen Zhang, Jiali Bian, Bo Cheng, Lingfei Li

Journal of Software Engineering and Applications Vol.6 No.12, December 5, 2013

DOI: 10.4236/jsea.2013.612074 4,730 Downloads 7,648 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,590 Downloads 13,495 Views Citations
Consumers Attraction to Purchase Online: Website Quality as a Major Influencing Factor (Articles)

Amponsah Randy Kwaku, Samuel Antwi

Open Journal of Business and Management Vol.9 No.3, May 17, 2021

DOI: 10.4236/ojbm.2021.93061 1,066 Downloads 5,870 Views Citations
A Structural Equation Model of Customer Retention in the Supermarket Industry in Uganda (Articles)

Amandu Yassin Is’haq, Rashid Lubaale, Ndagire Salmah, Eton Marus, Olema Hamza

Open Journal of Business and Management Vol.14 No.1, December 31, 2025

DOI: 10.4236/ojbm.2026.141012 67 Downloads 434 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,662 Downloads 5,755 Views Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy (Articles)

Charles Adusei, Isaac Tweneboah-Koduah

Open Access Library Journal Vol.6 No.1, January 25, 2019

DOI: 10.4236/oalib.1105167 2,380 Downloads 21,112 Views Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations (Articles)

Nanyama Inyo, Wainaina Githii

Journal of Service Science and Management Vol.15 No.3, June 30, 2022

DOI: 10.4236/jssm.2022.153014 1,039 Downloads 7,334 Views Citations
Customers’ Expectations on Mandalay Airport Shuttle Bus Service Quality in Mandalay, Myanmar (Articles)

Zin Myo, Zin Ko Ko, Nan Wai Linn, Yin Ko Ko

Open Journal of Business and Management Vol.13 No.2, March 13, 2025

DOI: 10.4236/ojbm.2025.132056 90 Downloads 574 Views Citations
Supplier Relationship Management: Small, Non-Replaceable Suppliers and Close Customer-Supplier Relationships (Articles)

Gerhard Lechner

Open Journal of Business and Management Vol.7 No.3, July 26, 2019

DOI: 10.4236/ojbm.2019.73099 1,769 Downloads 5,895 Views Citations
This article belongs to the Special Issue on Business Economics
Improving Service Quality in the Fast-Food Service Industry (Articles)

Bankole Kumolu-Johnson

Journal of Service Science and Management Vol.17 No.1, February 19, 2024

DOI: 10.4236/jssm.2024.171002 1,974 Downloads 22,976 Views Citations
The Influence of Relationship Quality on Electronic Word of Mouth for Mobile Review Site Users in Saudi Arabia Market (Articles)

Fathia Mohammed Issa

iBusiness Vol.13 No.4, November 4, 2021

DOI: 10.4236/ib.2021.134010 578 Downloads 3,095 Views Citations
Quality Improvement Training Framework Adoption at Katutura Hospital in Windhoek Namibia (Articles)

Bernardus Franco Maseke, Bongani Nyathi

Open Access Library Journal Vol.8 No.1, January 29, 2021

DOI: 10.4236/oalib.1106945 325 Downloads 1,503 Views Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services (Articles)

Debajani Sahoo, Achyut Telang

Theoretical Economics Letters Vol.9 No.6, August 22, 2019

DOI: 10.4236/tel.2019.96123 1,203 Downloads 3,609 Views Citations
Guest Satisfaction and Culinary Tourism in Split: An Analysis of Gastronomic Offerings and Visitor Experience (Articles)

Monika Orlić, Ivan Kovačević

Open Access Library Journal Vol.12 No.8, August 14, 2025

DOI: 10.4236/oalib.1113858 82 Downloads 507 Views Citations
Effect of Service Quality and Brand Image on Repurchase Intention through Word of Mouth at Budget Hotels Airy Rooms (Articles)

Heri Prabowo, Widji Astuti, Harianto Respati

Open Journal of Business and Management Vol.8 No.1, December 23, 2019

DOI: 10.4236/ojbm.2020.81012 4,823 Downloads 10,049 Views Citations
This article belongs to the Special Issue on Consumer Behavior, Business and Marketing
RETRACTED:The Influence Factors of Brand Loyalty: Mobile Phone Industry (Articles)

Zyeinyelkhaan Khundyz

American Journal of Industrial and Business Management Vol.8 No.6, June 27, 2018

DOI: 10.4236/ajibm.2018.86108 2,061 Downloads 7,129 Views Citations
The Effects of Service Employees’ Emotional Labor on Customer Loyalty in Wealth Management Service Organization (Articles)

Yunxia Shi, Xinxin Bao, Chunhao Ma, Wenpei Wei

Journal of Service Science and Management Vol.13 No.3, June 10, 2020

DOI: 10.4236/jssm.2020.133033 944 Downloads 4,083 Views Citations

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