Customer Management Systems - Articles - Scientific Research Publishing

The Path and Mechanism of the Influence of Social Capital on Customer Citizenship Behavior in Virtual Community Environment (Articles)

Hongyu Liu

American Journal of Industrial and Business Management Vol.10 No.6, June 10, 2020

DOI: 10.4236/ajibm.2020.106074 721 Downloads 2,228 Views Citations
An Optimal Control Approach to Customer Lifetime Value (Articles)

Darkhijav Bayanjargal, Batsukh Davaasuren

iBusiness Vol.12 No.4, December 23, 2020

DOI: 10.4236/ib.2020.124011 734 Downloads 2,065 Views Citations
The Trust in Online Shopping during COVID-19: Case Study from Kosovo (Articles)

Abetare Prebreza, Blerona Shala

Open Access Library Journal Vol.8 No.4, April 30, 2021

DOI: 10.4236/oalib.1107288 1,067 Downloads 23,120 Views Citations
The Development and Validation of Customer Satisfaction Questionnaire in the Nigerian Hospitality Industry (Articles)

Abba D. Haruna, Damian D. Osa-Afiana

Open Access Library Journal Vol.9 No.8, August 2, 2022

DOI: 10.4236/oalib.1108874 370 Downloads 2,817 Views Citations
Users’ Perception Regarding the Effect of E-Procurement Practice on Customer Satisfaction in Public Procurement in Tanzania (Articles)

Barnabas Maagi, Adam Mwakalobo

Open Journal of Business and Management Vol.11 No.2, March 17, 2023

DOI: 10.4236/ojbm.2023.112030 601 Downloads 2,701 Views Citations
Customer Care Practice and Its Effects in Burundian Private Hospitals (Articles)

Nduwayo Félicité, Maniraho Jules Joseph, Habineza Samson, Kagayo Asima Sylvie, Mbuyu Zaina Marlaine, Bashirahishize Firmat

Modern Economy Vol.14 No.7, July 14, 2023

DOI: 10.4236/me.2023.147048 248 Downloads 1,289 Views Citations
The Impact of Value Perception on Luxury Brand Consumption (Articles)

Marwa Elgebali, Rawia Zaazou

Open Journal of Business and Management Vol.11 No.5, September 18, 2023

DOI: 10.4236/ojbm.2023.115126 971 Downloads 7,630 Views Citations
The Moderating Role of Mood on the Impact of Perceived Satisfaction on Online Product Evaluation (Articles)

Mohammed Alzanbagi

Open Journal of Business and Management Vol.12 No.1, January 18, 2024

DOI: 10.4236/ojbm.2024.121012 257 Downloads 1,153 Views Citations
This article belongs to the Special Issue on Business Strategy & Development
Aviation Safety and Data Mining in Marketing Dimension (Articles)

Sevgi Adigüzel, Murat Başal, Emel Saraç

Advances in Aerospace Science and Technology Vol.9 No.3, September 23, 2024

DOI: 10.4236/aast.2024.93009 189 Downloads 1,181 Views Citations
Customer Satisfaction with Metaverse and Twin Avatar in Health Marketing (Articles)

Bahattin Ariğ, Murat Başal

Open Journal of Applied Sciences Vol.14 No.11, November 29, 2024

DOI: 10.4236/ojapps.2024.1411217 166 Downloads 905 Views Citations
The Influence of Waiting Staff on Customer Retention in Two-Star Hotels in Takoradi Metropolis (Articles)

Adelaide Spio-Kwofie, Hannah Opoku, Janet Deh

American Journal of Industrial and Business Management Vol.15 No.8, August 19, 2025

DOI: 10.4236/ajibm.2025.158054 80 Downloads 503 Views Citations
Total Quality Management Practices in Health Care Organizations: Implication on Performance of Private Healthcare Organizations in Kisumu County, Kenya (Articles)

Ben Obola Oyugi, Stephen Makau Muathe

Open Journal of Business and Management Vol.13 No.5, August 26, 2025

DOI: 10.4236/ojbm.2025.135165 118 Downloads 841 Views Citations
Why Some Businesses Succeed While Others Fail? And What Can We Learn from That? (Articles)

Fatima Zahraa Bendriouch

Open Access Library Journal Vol.13 No.5, May 18, 2026

DOI: 10.4236/oalib.1115168 11 Downloads 124 Views Citations
Improving Decision-Making and Organizational Sustainability through the Integration of Management Information Systems and Multi-Criteria Decision-Making Techniques (Articles)

Mohamed A. Monem, Basma E. El-Demerdash

American Journal of Operations Research Vol.15 No.2, March 19, 2025

DOI: 10.4236/ajor.2025.152002 204 Downloads 1,281 Views Citations
CARE Framework for Healthcare Cybersecurity Defense: A Human-Centric Approach (Articles)

Mostafa Rahmany, Arunmozhi Selvi

E-Health Telecommunication Systems and Networks Vol.14 No.2, June 30, 2025

DOI: 10.4236/etsn.2025.142003 380 Downloads 14,950 Views Citations
The Economics of Assurance: A Systems-Based Framework for Evaluating Internal Control Effectiveness (Articles)

Irina V. Olifer

Theoretical Economics Letters Vol.16 No.1, February 12, 2026

DOI: 10.4236/tel.2026.161016 305 Downloads 801 Views Citations
Offering Appropriate Information Technologies at Different Stages in the Customer Service Life Cycle for Improved Service Delivery (Articles)

Jennifer E. Gerow, Janis Miller

Journal of Service Science and Management Vol.3 No.1, March 26, 2010

DOI: 10.4236/jssm.2010.31001 8,009 Downloads 14,667 Views Citations
The Mediating Role of Customer Trust on Customer Loyalty (Articles)

Nha Nguyen, André Leclerc, Gaston LeBlanc

Journal of Service Science and Management Vol.6 No.1, March 25, 2013

DOI: 10.4236/jssm.2013.61010 25,252 Downloads 42,068 Views Citations
Uncovering Executive Prioritization: Evaluating Customer Value Propositions with the Pairwise Comparison Method (Articles)

Mika Yrjölä

Journal of Service Science and Management Vol.8 No.1, January 21, 2015

DOI: 10.4236/jssm.2015.81001 4,647 Downloads 7,739 Views Citations
Empirical Study of Influential Factors of Online Customers’ Repurchase Intention (Articles)

Yuping Li

iBusiness Vol.8 No.3, September 13, 2016

DOI: 10.4236/ib.2016.83006 4,631 Downloads 14,974 Views Citations

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