Service Failure and Recovery - Articles - Scientific Research Publishing

The Roles of Gratitude and Guilt on Customer Satisfaction in Perceptions of Service Failure and Recovery (Articles)

Lishan Su, Sekar Raju, Russell N. Laczniak

Journal of Service Science and Management Vol.14 No.1, February 3, 2021

DOI: 10.4236/jssm.2021.141002 970 Downloads 3,779 Views Citations
Assessing the Cumulative Effect of Service Errors on Customer Perceptions (Articles)

Rhonda L. Hensley, Joanne S. Utley

Journal of Service Science and Management Vol.12 No.4, June 21, 2019

DOI: 10.4236/jssm.2019.124035 1,142 Downloads 3,034 Views Citations
Recovery approaches in mental health: A qualitative evaluation of the Whole Life Therapy programme for persons with schizophrenia (Articles)

Brian Littlechild, Andrew Henry Smith, Glynis Meredith-Windle, Tim Gale, Michele Lloyd, Christopher Hawley

Health Vol.5 No.3A, March 30, 2013

DOI: 10.4236/health.2013.53A077 4,616 Downloads 8,133 Views Citations
This article belongs to the Special Issue on Mental Health: Feature Paper
Erratum to “Recovery Approaches in Mental Health: A Qualitative Evaluation of the Whole Life Therapy Programme for Persons with Schizophrenia” [Health 5 (2013) 582-587] (Articles)

Brian Littlechild, Jan Woodward, Andrew Henry Smith, Glynis Meredith-Windle, Tim Gale, Michele Lloyd, Christopher Hawley

Health Vol.6 No.21, December 30, 2014

DOI: 10.4236/health.2014.621344 3,097 Downloads 4,403 Views Citations
Value Co-Creation in Service Recovery: A Combination of Systematic Literature Review and Meta-Analytic Research (Articles)

Mo Zhang, Shan Jin

Journal of Service Science and Management Vol.13 No.2, April 29, 2020

DOI: 10.4236/jssm.2020.132026 1,032 Downloads 3,319 Views Citations
Can Efficacious Service Recovery Enable Retention of Complaint-Averse Savvy Customers? (Articles)

Mabel Birungi Komunda, Aihie Osarenkhoe

Journal of Service Science and Management Vol.16 No.6, November 24, 2023

DOI: 10.4236/jssm.2023.166036 322 Downloads 1,564 Views Citations
Research on the Impact of Intelligent Customer Service on Trust Restoration in Service Recovery—Based on the Perspective of Customer Social Mindfulness Perception (Articles)

Hao Meng, Qun Xiao, Xueqian Dong, Xiaohui Lei

Journal of Service Science and Management Vol.17 No.2, April 28, 2024

DOI: 10.4236/jssm.2024.172007 412 Downloads 1,669 Views Citations
Development of a Nursing Protocol for Hospitalized Patients with Reduced Cognitive Function in the Process of Recovery from Acute Exacerbation of Chronic Heart Failure (Articles)

Haruka Otsu, Tsukiko Narasaki, Ayumi Kamura, Kyoko Maeda, Tomoko Sumiwaka, Tomie Uno, Misato Takamori, Toshimichi Wada

Health Vol.10 No.7, July 4, 2018

DOI: 10.4236/health.2018.107065 1,086 Downloads 3,586 Views Citations
Effect of a Discharge Preparation Service on Postoperative Recovery in Older Adults with Hip Fracture: A Quasi-Experimental Study (Articles)

Tian Qiu, Jiaxin Liu, Guiling Huang

Journal of Biosciences and Medicines Vol.13 No.11, November 26, 2025

DOI: 10.4236/jbm.2025.1311033 63 Downloads 391 Views Citations
A Systematic Framework of Equipment Maintenance and Service with Application to Wire Bonder (Articles)

Ren-Jung Chang, Yu-Tsang Hsieh, Eric Chang

iBusiness Vol.2 No.1, March 26, 2010

DOI: 10.4236/ib.2010.21003 7,509 Downloads 12,391 Views Citations
Service Failure, Psychological Contract Violation and Formation of Customer Relationship Crisis—An Empirical Research of the OCT Theme Park (Articles)

Qian Xu, Kexiang Wu

Journal of Service Science and Management Vol.11 No.4, August 29, 2018

DOI: 10.4236/jssm.2018.114032 1,266 Downloads 3,080 Views Citations
Propulsion Shaft and Gearbox Failure in Marine Vessels: A Duration Model Analysis (Articles)

D. E. Onwuegbuchunam, I. C. Ogwude, C. C. Igboanusi, K. O. Okeke, N. N. Azian

Journal of Transportation Technologies Vol.10 No.4, August 10, 2020

DOI: 10.4236/jtts.2020.104019 1,224 Downloads 6,631 Views Citations
Cyberattack Ramifications, The Hidden Cost of a Security Breach (Articles)

Meysam Tahmasebi

Journal of Information Security Vol.15 No.2, February 29, 2024

DOI: 10.4236/jis.2024.152007 539 Downloads 2,602 Views Citations
This article belongs to the Special Issue on Cybersecurity and Information Security
A 5-Year Review of Gynaecological Oncology Patients Managed by a Fast Track Surgery Program (Review)

Jonathan Carter, Shannon Philp, Rachel O’Connell

International Journal of Clinical Medicine Vol.5 No.1, January 15, 2014

DOI: 10.4236/ijcm.2014.51008 4,777 Downloads 6,985 Views Citations
Lessons Learned from Aquifer Storage and Recovery (ASR) Systems in the United States (Articles)

Frederick Bloetscher, Chi Ho Sham, Joseph J. Danko III, Samuel Ratick

Journal of Water Resource and Protection Vol.6 No.17, November 28, 2014

DOI: 10.4236/jwarp.2014.617146 8,297 Downloads 12,684 Views Citations
This article belongs to the Special Issue on Water Project
Silica and Iron Recovery from a Residue of Iron Ore Flotation (Articles)

P. F. F. Martins, C. A. Morais, F. S. Lameiras, R. O. Albuquerque

Journal of Minerals and Materials Characterization and Engineering Vol.5 No.4, June 9, 2017

DOI: 10.4236/jmmce.2017.54013 2,232 Downloads 6,334 Views Citations
Pilot study provides qualitative evidence for intrinsic motivation in schizophrenia spectrum disorders (Articles)

Marian W. Roman, Lora Humphrey Beebe, Renee Burk

Open Journal of Psychiatry Vol.2 No.4, November 26, 2012

DOI: 10.4236/ojpsych.2012.224045 4,903 Downloads 8,631 Views Citations
Optimal Recovery of Holomorphic Functions from Inaccurate Information about Radial Integration (Articles)

Arthur DeGraw

American Journal of Computational Mathematics Vol.2 No.4, December 18, 2012

DOI: 10.4236/ajcm.2012.24035 3,786 Downloads 7,056 Views Citations
Empowerment according to Persons with Severe Mental Illness: Development of the Netherlands Empowerment List and Its Psychometric Properties (Articles)

Wilma Boevink, Hans Kroon, Philippe Delespaul, Jim Van Os

Open Journal of Psychiatry Vol.7 No.1, December 5, 2016

DOI: 10.4236/ojpsych.2017.71002 2,747 Downloads 6,702 Views Citations
Philosophical and Ethical Perspectives on How We Could Know Recovery from Schizophrenia and Their Impact on Knowledge Development (Articles)

Minjeong Kim

Open Journal of Psychiatry Vol.7 No.1, December 15, 2016

DOI: 10.4236/ojpsych.2017.71003 1,776 Downloads 3,633 Views Citations

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