Customer Management Systems - Articles - Scientific Research Publishing

Airport Management—Value of Customer Display Systems (Articles)

Adam Marks, Maytha AL-Ali, Kees Rietsema

Intelligent Information Management Vol.7 No.5, September 23, 2015

DOI: 10.4236/iim.2015.75021 6,973 Downloads 8,875 Views Citations
Impact of Digital Transformation on the Business Environment in the Hospitality Industry (Articles)

Srinivasan Ramaswamy

Open Journal of Business and Management Vol.13 No.6, November 11, 2025

DOI: 10.4236/ojbm.2025.136216 135 Downloads 1,138 Views Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study (Articles)

Hemaid Alsulami

American Journal of Industrial and Business Management Vol.11 No.9, September 18, 2021

DOI: 10.4236/ajibm.2021.119059 919 Downloads 4,929 Views Citations
The Development of Services in Customer Relationship Management (CRM) Environment from ‘Technology’ Perspective (Articles)

Gaurav K. Agrawal, Daniel Berg

Journal of Service Science and Management Vol.2 No.4, December 15, 2009

DOI: 10.4236/jssm.2009.24052 9,860 Downloads 16,925 Views Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach (Articles)

Michele Gorgoglione, Umberto Panniello

Journal of Intelligent Learning Systems and Applications Vol.3 No.2, April 8, 2011

DOI: 10.4236/jilsa.2011.32011 9,273 Downloads 17,295 Views Citations
This article belongs to the Special Issue on Intelligent Learning Systems in Banking and Finance
Innovation in Banking Industry: Achieving Customer Satisfaction (Articles)

Clement Achimba, Jared Opiyo Ongonga, Samson Mecha Nyarondia, Amembah A. Lamu Amos, Michael Okwara

Open Journal of Business and Management Vol.2 No.4, August 15, 2014

DOI: 10.4236/ojbm.2014.24031 13,081 Downloads 17,470 Views Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction (Articles)

Gandolfo Dominici

Journal of Service Science and Management Vol.1 No.3, December 30, 2008

DOI: 10.4236/jssm.2008.13027 5,802 Downloads 11,117 Views Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers (Articles)

Liliane Pasape

iBusiness Vol.14 No.4, December 8, 2022

DOI: 10.4236/ib.2022.144019 424 Downloads 2,399 Views Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach (Articles)

Ebrahim Kalani, Alireza Elhami, Mahshid Mashreghi, Reza Baradaran Kazem-Zadeh, Ehsan Kamrani

American Journal of Industrial and Business Management Vol.8 No.3, March 20, 2018

DOI: 10.4236/ajibm.2018.83035 1,507 Downloads 4,448 Views Citations
The New Trend and Application of Customer Relationship Management under Big Data Background (Articles)

Lan Wang

Modern Economy Vol.7 No.8, July 26, 2016

DOI: 10.4236/me.2016.78087 3,835 Downloads 8,385 Views Citations
Stimulating Curiosity and Consumer Experience in a Retailer (Articles)

Silvia Cachero-Martínez, Rodolfo Vázquez-Casielles

American Journal of Industrial and Business Management Vol.7 No.4, April 28, 2017

DOI: 10.4236/ajibm.2017.74034 4,194 Downloads 11,412 Views Citations
This article belongs to the Special Issue on Customer Experience Management
Design and Implementation of a CRM System Based on Email Services (Articles)

Mingyuan Zhu

Journal of Computer and Communications Vol.13 No.2, February 11, 2025

DOI: 10.4236/jcc.2025.132001 197 Downloads 1,195 Views Citations
The Effect of Applying Customer Relationship Management in the Higher Educational Sector (Articles)

Nevine Deif, Amr Aly, Sameh Farahat

Open Access Library Journal Vol.6 No.6, June 17, 2019

DOI: 10.4236/oalib.1105436 1,443 Downloads 4,450 Views Citations
Transient Little’s Law for the First and Second Moments of G/M/1/N Queue Measures (Articles)

Avi Herbon, Eugene Khmelnitsky

Journal of Service Science and Management Vol.3 No.4, December 28, 2010

DOI: 10.4236/jssm.2010.34058 6,792 Downloads 11,524 Views Citations
Do Customer Loyalty Programs Really Work in Airlines Business?—A Study on Air Berlin (Articles)

Muhammed Zakir Hossain, Habiba Kibria, Saraj Farhana

Journal of Service Science and Management Vol.10 No.4, July 25, 2017

DOI: 10.4236/jssm.2017.104029 4,612 Downloads 13,576 Views Citations
Intelligent Supply Chain Management (Articles)

Mohammad Zubair Khan, Omar Al-Mushayt, Jahangir Alam, Jorair Ahmad

Journal of Software Engineering and Applications Vol.3 No.4, May 6, 2010

DOI: 10.4236/jsea.2010.34045 10,373 Downloads 22,245 Views Citations
Study on Revenue Management Considering Strategic Customer Behavior (Articles)

Chuiri Zhou, Yu Wu

Journal of Service Science and Management Vol.4 No.4, December 7, 2011

DOI: 10.4236/jssm.2011.44058 5,923 Downloads 11,250 Views Citations
The Challenge of Global Selective Outsourcing Environment: Implementing Customer-Centric IT Service Operations and ITIL Processes (Articles)

Anne-Maarit Majanoja, Erkki Tervala, Linnéa Linko, Ville Leppänen

Journal of Service Science and Management Vol.7 No.6, December 5, 2014

DOI: 10.4236/jssm.2014.76037 3,685 Downloads 5,814 Views Citations
Methods of Measuring Influence of Bank Customer Using Social Network Model (Articles)

Huaqing Mao, Xinyuan Jin, Li Zhu

American Journal of Industrial and Business Management Vol.5 No.4, April 8, 2015

DOI: 10.4236/ajibm.2015.54017 3,482 Downloads 5,078 Views Citations
Mining Profitability of Telecommunication Customers Using K-Means Clustering (Articles)

Hasitha Indika Arumawadu, R. M. Kapila Tharanga Rathnayaka, S. K. Illangarathne

Journal of Data Analysis and Information Processing Vol.3 No.3, August 21, 2015

DOI: 10.4236/jdaip.2015.33008 4,752 Downloads 7,374 Views Citations

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